Start here for the fastest help possible.

Category: General

Here's how you can get the fastest help possible, you may not even have to create a ticket or wait for a reply! Chances are, your question has already been asked and the answer is already in our knowl...

How do I get a refund or cancel my subscription?

Category: General

If you’ve decided you’d like a refund of a product please follow these easy steps: Add a new support ticket using the subject title “Refund Request for [product name]“, and replace the [product name...

Login details for the help desk don’t work

Category: General

  I’m sorry that you can’t log in to our help desk. Here are some suggestions to resolve this situation:  Create an account: Have you created an account? Some people try to use their login details fo...

I can't log into the website.

Category: General

Login details are case sensitive so be sure your caps lock is not on. Your login details were created when you registered here at our help desk.Check your e-mails for a confirmation of your login deta...

When can I expect a response?

Category: General

During normal business, we typically respond to your message within a matter of hours depending on the time received. Response times during weekends and holidays may vary but generally speaking, you ...

Resetting Or Changing Your Login Details

Category: General

Generally, our member's areas are created using WordPress. In order to reset your password, you can click on the "Lost Your Password?" link from the login page. PLEASE NOTE: You cannot change your use...